Returns & refunds
Returns, refunds and cancellations.
VIORA handles return and refund requests according to the order status, product condition, seller obligations and applicable marketplace policies.
Requesting support
Cancellation is permitted before the seller hands the product into the VIORA fulfillment process. After shipment, cancellation is normally unavailable.
Eligibility
Damaged, incorrect, missing or materially not-as-described products must be reported within 5 days of delivery. For seller or product fault, reasonable return shipping costs are borne by the seller or VIORA as applicable.
Refund processing
Approved refunds are returned to the original payment method and are normally processed within 7–10 business days after approval.